FAQ

You can purchase your Eathlon meal plan by downloading the app directly from the App Store or Google Play.

Once you have filled in your nutrition profile, you can log in to the app and start your free trial. When the free trial ends, you can choose the type of subscription you prefer. You will be charged in a single payment. (For example, if you buy a monthly meal plan, you will be charged its price.)

NOTE: Please remember that subscriptions renew automatically.

The trial week starts automatically the moment you log in to the app after completing all the registration steps. You will have your meal plan for free for the first 7 days. When the free week ends, you can choose the subscription you prefer.

NOTE: You will not be charged anything during the free trial week.

Subscription payments are not handled directly by Eathlon, but by iTunes or Google Play, depending on your phone’s operating system. To cancel your subscription you will therefore need to go through their channels.

NOTE: uninstalling the Eathlon app or deleting your Eathlon account is not enough to cancel your subscription. You must cancel directly through your iTunes or Google Play account.

Also, if you decide to cancel a subscription, you can still keep using it for the remaining period you have already paid for.

Please note that if you run into a problem cancelling a subscription, you need to contact Apple or Google Support directly, depending on your phone’s operating system.

For iOS users → iTunes:

1- Go to Settings > [your name] > iTunes & App Store.

2- Tap your Apple ID at the top of the screen. Tap View Apple ID. You may be asked to authenticate your Apple ID.

3- Tap Subscriptions.

4- Tap the subscription you want to manage.

5- Tap Cancel Subscription. If you don’t see the Cancel Subscription option, the subscription has already been cancelled and will not renew.

For more information click here.

For Android users → Google Play

1- Open the Google Play Store on your Android phone or tablet.

2- Make sure you are signed in to the correct Google Account.

3- Tap Menu → Subscriptions.

4- Select the subscription you want to cancel.

5- Follow the instructions.

For more information click here.

Yes, by using the same credentials you can access your Eathlon meal plan on multiple devices!

On the app’s Login screen you can select the “Stay logged in” option, so you don’t have to enter your email and password every time you open Eathlon.

If you forget to select “Stay logged in” and you don’t remember your password, you can recover it from the Login screen by tapping “Forgot your password?”. You will be sent a password recovery email.

If you forget the email you used to sign up for our service, write to us at supportotecnico@eathlon.it and tell us the first and last name you used when you registered.

For technical reasons, the Eathlon app can only be downloaded:

- on iPhones and iPads that support iOS 10 or later.

- on Android phones that support Android 6 or later.

You can change your subscription type by opening the app. In the menu bar at the bottom, select “More” → then Subscriptions. You will be able to select a new type of subscription.

NOTE: you must change your subscription type at least 24 hours before your current subscription renews automatically. When your current subscription ends, you will be charged for the new type of subscription you selected.

According to Eathlon’s Terms & Conditions, you have 15 days, or until the meal plan has been delivered, to withdraw from your contract with Eathlon.

However, Eathlon cannot issue refunds directly because we do not have your payment details: you need to contact Apple Support or Google Support.

We remain at your disposal for any further clarification. Contact us at supporto@eathlon.it .

For iOS users → iTunes:

All payments handled by iTunes, such as in-app purchases, can only be refunded by Apple. To get a refund from Apple and for more information click here.

For Android users → Google Play

For more information click here.

If you no longer wish to receive the Eathlon newsletter, you can unsubscribe at any time. Just scroll to the bottom of the newsletter email and select “Unsubscribe”.

You can disable or change Eathlon notifications at any time by opening the app and, in the menu bar at the bottom, selecting “More” → Push Notifications.

Alternatively, you can go to your phone’s Notification Control Center.

If you find a bug in the app, send an email to supportotecnico@eathlon.it with the following information:

• a detailed description of the bug (which page of the app you were on when you found the error + what you did before the bug appeared).
• which operating system you use (iOS or Android) + your operating system version.
• which version of the Eathlon app you have installed on your phone.
• if possible, attach a screenshot of the bug.

These reports are very important to us so that we can always offer our users the best. Thank you!

Please note that, in order to use our app properly, you will be asked for authorization to enable certain features.

NOTE: The ONLY personal data Eathlon can access is what you choose to enter during Registration: FIRST NAME/LAST NAME/EMAIL/BIODATA (Age – Weight – Height)

CAMERA: we ask for permission to access your camera so that you can upload a profile picture for your Eathlon account.

PUSH NOTIFICATIONS: we ask for permission to enable push notifications. Please note that these can be turned off or changed at any time by opening the app and, in the menu bar at the bottom, selecting “More” → Push Notifications.

You can delete your Eathlon account at any time by opening the app. In the menu bar at the bottom, select “More” → then select the last item in the menu, “Delete account”.

NOTE: please note that deleting your Eathlon account is not enough to cancel your subscription. To cancel your subscription, follow the steps in the relevant FAQ.

Absolutely. Our meal plans, designed and created by our team of nutritionists, adapt perfectly to your dietary needs. When you sign up, you can select the menu you prefer from standard/vegetarian/vegan/gluten-free/lactose-free.

Also, if you are allergic or intolerant to a specific food, you can deselect it from the list of ingredients and Eathlon will immediately regenerate a new meal plan tailored to you.

The Eathlon method is based on the Mediterranean Diet and therefore has no contraindications for people with diabetes, high cholesterol or high blood pressure. If needed, you can ask for further information by sending an email to supporto@eathlon.it. In any case, if you have a medical condition, we recommend seeing a doctor or nutritionist who can monitor how your blood test results evolve.

The Eathlon method is based on the Mediterranean Diet and therefore has no contraindications for people who are pregnant or breastfeeding. If needed, you can ask for further information by sending an email to supporto@eathlon.it.

It is preferable not to swap the dinner menu with lunch. Making an exception is possible, but the exception should not become the rule. Each preparation serves its own purpose, also because of the time of day at which it is eaten.

In everyday life you sometimes have to “eat on the go”, or you have little time to cook and need quick solutions that don’t involve using the stove. That’s why the best choice is to go for:

• Prosciutto crudo (dry-cured ham)
• Bresaola
• Tuna in olive oil
• Smoked salmon
• Plain or vegetable frittata.

To put together a complete but quick, good-quality meal, these options can be paired with bread, a piece of fresh fruit and, if possible, some raw vegetables.

Please also remember that among Eathlon’s features you will find the “Food Alternative” option, where by choosing “Swap Meal” you will have a range of easy-to-find one-dish meals, specially selected to contain all the nutrition of your meal in a single dish.

You can use the “Food Alternative” feature, where in this case you can choose “Swap Recipe”, or pick the options available in the canteen that come closest to the recipes in your meal plan.

The Eathlon method is an innovative approach based on the nutritional and functional effect of food pairings and different cooking methods, which restore homeostasis in the various organs and systems. The principle behind the Eathlon method is to eat in a correct and healthy way, knowing the properties of individual foods and how they interact with our body. Less importance is given to counting calories, especially in non-competitive sport, because not all calories are equal.

For example: Meal A) 180-250 g of grilled fish, green salad with raw red onion and pineapple. Meal B) 130-150 g of cheese, boiled green beans and a banana. These two meals contain the same calories, but completely different effects!

Meal A) A diuretic meal that stimulates metabolism, with a good protein structure that doesn’t hold back diuresis.

Meal B) The exact opposite effect: it holds back diuresis and slows down metabolism.

For an in-depth look at the Eathlon Method, visit our website: www.eathlon.it .

The weights given in the diet refer to raw weight, edible part, that is, what you actually eat. Only for legumes does the given weight refer to cooked weight, and this is specified in the recipe description.

Vegetables, both cooked and raw, are not given with quantities, which means the portions are unlimited. The Mediterranean Diet food pyramid recommends 300 g for each portion of vegetables included in meals.

Fresh fruit can be replaced with nuts or dried fruit, or with a portion of vegetables.

Table salt (sodium chloride) should be used in moderation; so, for example, we can get used to the taste of vegetables, which are rich in minerals but milder in flavor, without using table salt, or we can cook fish without salt; on the other hand, we can use it when cooking pasta or for meat, rice and potatoes.

Extra virgin olive oil is a natural remedy, rich in antioxidants including vitamin E, tocopherol and various phenolic compounds, all molecules able to protect our body from aging by fighting free radicals.

People who consume extra virgin olive oil have lower levels of inflammation in the blood. In addition, eating extra virgin olive oil makes our body produce sirtuins, substances that activate metabolism.

Alcoholic drinks are fast-absorbing sugars that can affect blood glucose levels. It is recommended not to drink alcohol; occasionally you can have 1 glass of wine, preferably red. You need to be very careful with cocktails and spirits, which can be had in small amounts on the free diet day.

A light meal, for example rice with vegetables, is digested in about 2 hours, while normal meals of varied composition take 3-4 hours, up to 4 hours or more for the digestion of fatty foods and fiber-rich dishes such as legumes and fatty meats. During digestion a considerable amount of blood flows to the intestine to absorb what we have eaten: it is therefore necessary to avoid going to the gym or doing any sport in the two or three hours after a full meal. After a simple snack, low in fat and easy to digest, you can reduce the wait before exercising to about 1 hour, but this time frame depends on the type of snack. The ideal snack is made up of fruit or nuts, or a specific protein bar.

Please also remember that the Eathlon meal plan takes into account your total weekly training hours, ensuring an adequate and balanced nutritional intake that supports your sport and your goal across the whole week.

If you have special or more specific needs related to your physical activity or your meal plan, contact our team of nutritionists at: supporto@eathlon.it .

It means I can have a meal outside the diet plan, I can have a portion of dessert and eat differently from the plan.

Please remember that for any doubts you can send an email to supporto@eathlon.it to talk with our team of nutritionists.

We also recommend seeing a professional who can prescribe the blood tests needed to understand what the reasons might be.

Under normal conditions, water intake follows the sense of thirst. Food, especially raw vegetables, contains a significant amount of water along with minerals and other micronutrients. Based on these simple considerations, a balanced diet can guarantee a water intake sufficient for daily needs. However, since water is essential for the body’s metabolic processes, the greater the metabolic work (prolonged physical activity), the greater the demand for water. In these cases the sense of thirst becomes stronger, leading to a higher water intake. The conclusion is that under normal physical conditions (without significant metabolic work) it is advisable to drink only when you feel the need. When a person is unable to feel or report the sense of thirst, it is recommended to drink about 10 glasses of water a day.

Don’t worry! Eathlon doesn’t just generate a meal plan for you: for every meal you can follow our recipe step by step to prepare your dishes as well as possible.

This feature is not available at the moment. However, many users get around this limitation by giving their personal trainer direct access to their account with their credentials.

Note: please remember that you can change your password at any time by going to your Profile in the app.

If you need specialist advice you can contact us directly at supporto@eathlon.it .